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If for some reason you are not completely satisfied with your purchase, we will gladly
exchange your item or issue you a refund within 14 days of the purchase date. Please
read the details below for more information on our Return Policy.
Your happiness is our number one goal. If for whatever reason your experience here
was less than satisfactory, please let us know how we can fix the problem.
exchange your item or issue you a refund within 14 days of the purchase date. Please
read the details below for more information on our Return Policy.
- All refunds and exchanges require an Authorization Code. Email us before
sending your jewelry back and we will issue you an authorization code. No
refunds/exchanges will be given without an authorization code. You must request
an authorization code within 14 days of the purchase date. Click here to initiate
a return/exchange. Please include the original invoice number, details of your
return, and a reason for the return/exchange. - All returns/exchanges must be received within 10 days of issuing you the
Authorization Code. - Items that have been worn cannot be returned, therefore, all jewelry being
returned or exchanged must include the original tags, invoice, and any other
parts that were included with your item. Each item must be in its original condition
to qualify for a refund/exchange. - Shipping and handling fees are not refundable. New shipping and handling fees
will apply to all exchanges. - A fee of $3.95 will be deducted from your refund/exchange if your original
purchase qualified for free shipping. Note: This fee will only apply if your return
causes your original invoice price to drop below $75.00 (the amount that qualifies
for free shipping). - Returns and exchanges are not offered on custom orders or clearance items.
- We recommend that you pack your items in a bubble mailer and insure your
package with delivery confirmation so you can track your package. Simply Jules
is not responsible for lost or damaged packages, therefore, cannot issue a
refund/exchange for an item that is not successfully returned to us.
Your happiness is our number one goal. If for whatever reason your experience here
was less than satisfactory, please let us know how we can fix the problem.
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